KONE Connected Services
KONE Corp, a leading elevator and escalator manufacturer and service provider, identified an opportunity for improvement in “people flow”— a term KONE defines as the pressure to keep people moving smoothly. Every day, billions of people use elevators and escalators, and it takes just one malfunction for a user to be inconvenienced and for business to be lost as a result of an obstacle in “people flow.” To mitigate these malfunctions and to deal with unanticipated breakdowns and service interruptions, KONE has decided to go digital. KONE chose IBM Watson IoT, running on the IBM Cloud, to optimize connectivity and real-time data. The platform can connect, remotely monitor and optimize the management of over a million elevators and escalators worldwide.
KONE’s decision to use IBM Watson IoT resulted in
- 1.1 million elevators connected to a cloud-based system that predicts maintenance needs
- Improves equipment availability through reduced downtime, fewer faults, and more detailed performance information
- Foster third-party innovation through application development to improve customer service and user experience
By going digital and connecting to the cloud, the system can use sensor data from its equipment to help identify and predict issues, minimize downtime and personalize and improve the user experience.
Learn more about how IBM Watson IoT improved KONE’s “people flow” and optimized their processes in their case study, http://ibm.biz/BdjMHS.