One of the responsibilities of operational leaders is to select and reinforce the company’s key performance measures. Establishing and tracking these KPIs is akin to being in the right position. These measures must mirror leadership’s view of what success looks like.
This article by TBM explains how to set your KPIs while ensuring that your metrics provide a clear understanding of the current health for your business, are aligned with both past and emerging customer expectations, and reflect the mantra “good is never good enough.”
According to TBM, unless you establish the right KPIs, you are unable to make the best calls for your business in 2017.